Best Home Furnishings is seeking qualified individuals for Customer Service Representative position. 

Job Title: Customer Service Representative

Reports to: Customer Service Manager

Summary: Ensure delivery of superior customer service through fast and accurate resolution of customer complaints, as well as ensuring that customer satisfaction is attained in resolving product and service-related issues.

Essential job functions include the following:

• Fields inbound customer support calls and assists customers as needed
• Deliver resolutions to customers’ needs in a timely and professional manner
• Receives orders for products and parts
•  Maintains customer service files and miscellaneous record keeping
• Process parts orders, which include entering, running labels, record keeping, etc.
• Coordinates with other departments to resolve issues (Order Entry, Production Scheduling, Logistics, Credit, Billing, Costing, and Quality)
• Other duties as assigned

Job Requirements: 

• Highly effective oral and written communication skills
• Creative problem solving, negotiation, and motivational skills
• Ability to gain product knowledge in a timely fashion
•  Attention to detail 
• Ability to contribute to a team oriented environment
• Ability to work under pressure in a fast paced work environment
• Continuously look for opportunities to improve our processes
• Understanding of other areas of the business
• Experience in Customer Service is a plus

Education or experience required: High school or equivalent