JOB TITLE: NETWORK / PC TECHNICIAN
REPORTS: CHIEF INFORMATION OFFICER
SUMMARY: Installs, configures and troubleshoots computer networks as well as installs, modifies and makes minor repairs to PC hardware and software systems and provides technical assistance to system users by performing the following duties.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Performs local area network and wide area network troubleshooting to isolate and diagnose common network problems.
Upgrades network hardware and software components as required.
Supports Cisco switches, Unified Communications servers, access points, and firewalls.
Performs system administration for Windows and Linux servers including routine maintenance and performance trending.
Provides users with network technical support
Loads specified PC software packages such as Windows desktop operating systems, word processing or spreadsheet programs into computer.
Diagnoses PC hardware, software and operator problems. Recommends or performs minor remedial actions.
Installs or assists service personnel in installation of PC hardware and peripheral components such as monitors, keyboards, printers and disk drives.
Answers inquiries in person and via telephone concerning PC operation.
JOB REQUIREMENTS: Working knowledge of job duties; strong oral and written communication skills; ability to work independently in a fast paced environment; attention to detail; possess excellent organization and documentation skills; and experience in Microsoft Office.